Click a question below to reveal more information. If you cannot find any information relevant to your query, please contact us via our contact page.
General FAQs:
I want to get some cards (or something else) printed - how do I go about it?
Our facilities are soley for the use of our members/contributors. We do not offer any kind of printing service to non-members.
Membership of LFTA is by invitation and places on the programme are limited. You can apply to join via our registration page, or see the FAQ below about becoming a contributor member.
Note that registering a simple USER ACCOUNT will NOT give you access to any LFTA product facilities unless you have been invited to join and have an activation code.
Simple user accounts are for online shopping on this website.
I am an artist/illustrator/photographer - can I join and be a contributor to LFTA?
We are currently not taking on new members directly, but there are options either to access us through SAA membership or by joining one of our associated artist groups.
Please see the information on our Joining via SAA or another group page
What is the benefit of registering with you (as an online shopper)?
Registering a simple USER ACCOUNT when shopping on this site mainly gives you a quicker process through to checkout because you can access your stored addresses. Similarly, you can access past orders from your order history page. Registering also allows you to add images into a personal library that will be available to you when you personalise cards.
I registered with you but no one contacted me - why?
If you registered as a shop or applied to join then we ALWAYS respond so check your spam/junk folder in case our email has gone there. We never take more than a few days to respond to shop or new member requests.
It is very often the case that people register a simple USER ACCOUNT and think they have somehow joined the programme. This is not so - artists on this programme are invited to join once we have assessed that they qualify to be a member. If you registered a simple user account then we won't have any reason to get in touch with you about membership. We will assume you are simply an online shopper.
If this is you, then you can always Contact Us
I registered with you but I don’t know if I have registered correctly. How can I find out what type of account I have?
Log in, then on the account menu (‘Hello [your name]” or “Your Account”) there is an option called “Your Account Type” that should tell you the answer.
I'm thinking of becoming a contributor. Can I have a sample card sent to me?
We are often asked to send sample cards. When we do this it costs us money to print a card and then to post it. If and when you become a contributor on our system, you might sell many cards and make lots of money (we hope), but we don’t get any of it so there is no way for us ever to recover the cost of the sample(s).
So, rather than ask us for a sample card, why not buy one from one of our artists? That way you help a worthy cause in the process of answering your question.
Will you promote and market me and help me to sell my cards?
We do some promotional work or marketing of the content on LFTA, but only on a very small scale, through things like ‘card of the month’ and ‘artist of the month’ etc., but in the main we like to encourage you to push your own work through your marketing activities, for instance via Facebook and other social media and web activity.
As a contributor on LFTA you have a directly accessible link to your site area that can be promoted by your own efforts.
We do promote the programme itself without singling out individual artists. This is mainly to small shops and retail outlets who might like to support their local artists or who just want a wider and better range of cards to select in smaller quantities.
We also promote the programme as a whole to other groups such as the WI, but again, these activities do not focus on specific artists and instead promote the diversity and range of work on the programme overall.
Shop Buyers:
I am a shop - how do I access wholesale pricing?
Please register with us as a shop. We will contact you to verify that you qualify and then open wholesale access for your log-in.
I can't find the page for artists' calendars - where is it?
There is no combined calendars page any more but you can find which artists are offering calendars by entering "calendars" (without the quotes) in the Content Search funcion.
Ordering:
How do I reorder items I have ordered before?
If you were logged in when you ordered then the order information will be in your order history. (Log in) Go to 'Your Account' (or 'Hello [your name]') on the menu and select 'Order History' from the choices offered. Click on the order reference you are interested in to review the items it contains. There is a button to add these items to your current basket at the bottom of the page. If you don't want all the items just remove the unwanted ones from your basket in the normal way.
Where can I find my Order History page?
Go to the home page (click on the LFTA logo at the top-left of any page to get there) and look for Your Account (or Hello Your Name) in the menu.
Or go here: Order HIstory
You must be logged in to view your history.
